Privacy Policy

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.

This may include your name, contact details, employment information, professional registration details, and other information relevant to our services.

Some information we collect may be sensitive information, which is given a higher level of protection under the Privacy Act.

What personal information we collect

• We may collect personal information including, but not limited to:
• Name, address, phone number, and email address
• Employment and professional details
• Registration or qualification information
• Information provided through applications, forms, surveys, or event registrations
• Information required to deliver workforce, training, NDIS, or government-funded programs

We only collect personal information that is reasonably necessary for our functions and activities.

How we collect personal information

We collect personal information in a number of ways, including:

• When you contact us by phone, email, or in person
• When you complete online or paper forms
• When you register for events, programs, or services
• Through our website, including online applications and enquiries
• From third parties where authorised or required by law

Where possible, we collect personal information directly from you.

Why we collect and use personal information

We collect and use personal information to:

• Deliver and administer our programs and services
• Assess eligibility and manage applications
• Communicate with you
• Meet our legal, contractual, and funding obligations
• Improve our services and operations

We will only use personal information for the purpose it was collected, or for a related purpose you would reasonably expect, unless otherwise required or authorised by law.

Disclosure of personal information

We may disclose personal information to:

• Government departments or funding bodies (where required)
• Service providers and partners who assist us to deliver programs
• Professional advisers (e.g. auditors, legal advisers)
• Other parties where required or authorised by law

We take reasonable steps to ensure that any third parties we disclose information to handle it in accordance with privacy obligations.

Overseas disclosure

We do not generally disclose personal information to overseas recipients.
If personal information is required to be disclosed overseas, we will take reasonable steps to ensure appropriate privacy protections are in place, unless an exception under the Privacy Act applies.

Storage and security of personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes physical, electronic, and administrative safeguards.

Personal information is retained only for as long as necessary to fulfil its purpose or meet legal and contractual requirements.

Unless otherwise required, inactive records are retained for a minimum of seven (7) years and then securely destroyed or de-identified.

Accessing and correcting your personal information

You may request access to, or correction of, the personal information we hold about you.
Requests should be made in writing using the contact details below.

We will respond within a reasonable timeframe and may need to verify your identity before providing access. In some circumstances, access may be restricted where permitted by law.

Notifiable Data Breaches

We comply with the Notifiable Data Breaches (NDB) scheme.
If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required by law.

Complaints

If you believe we have breached your privacy, you may make a complaint to us using the contact details below or submit feedback via our feedback form here.

We will investigate your complaint and respond in a timely manner.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or the NDIS Quality & Complaint Safeguards Commission.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.