Disability Services

The NDIS stands for the National Disability Insurance Scheme. It is an Australian government program that provides funding and support for people with permanent and significant disabilities, helping them achieve their goals and improve their independence and quality of life.

Through the NDIS, participants can access funding for supports such as:

• Daily living assistance (e.g., personal care, household tasks)

• Therapy and allied health services (e.g., physiotherapy, occupational therapy)

• Equipment and assistive technology (e.g., wheelchairs, communication devices)

• Social and community participation programs

• Support coordination and plan management

The NDIS is person-centred, meaning each participant receives an individual plan based on their needs, goals, and aspirations. Participants can choose how their plan is managed: self-managed, plan-managed, or NDIA-managed.

The NDIS provides funding for supports that are deemed “Reasonable & Necessary” to help individuals with disabilities pursue their goals, increase independence, and participate in the community.

The NDIS does not cover everyday living expenses such as groceries, bills (including phone and internet), or rent.

To be considered Reasonable & Necessary, these supports must:

• be related to your disability
• be the best value for money
• be likely to be effective & beneficial
• take into consideration the supports you receive from your family and friends
• be best provided by the NDIS and not another agency or system.

No. With Plan Management, you have more choice over who can support you.

Plan Management is a service designed to make your NDIS journey simpler and stress-free. We manage your NDIS funds and handle your payments on your behalf, taking care of all the paperwork, invoices, and financial tracking. Think of it as having your very own dedicated bookkeeper for your NDIS plan. This means you can focus on achieving your goals, while we ensure your funds are used effectively, payments are made on time, and your budget stays on track. Our team also provides guidance and support, helping you understand your funding options and making it easier to access the services you need.

You just need to ask. When you have your plan meeting or review, ask the NDIS to include Improved Life Choices in your plan.

No – there’s no cost to you! If Improved Life Choices is included in your NDIS plan, the NDIS covers our fees. That means we can help manage your plan and funds without you having to worry about any extra payments.

Our vision is simple: “everyone who needs help, gets help.” We’re a not-for-profit based in Launceston, Tasmania, and we genuinely love supporting our community. We have offices in Devonport and George Town and we take pride in providing honest, friendly, and caring service to everyone we work with.

At The People Project, our local team of NDIS experts is here to guide you every step of the way. You can meet us face-to-face, ask questions, and get the support you need when you need it. We’re here to make the NDIS easier to understand and less overwhelming, helping you get the most out of your plan by clearly explaining how your funds can be used and making sure nothing gets missed.

Yes, you can! You will need to let your existing plan manager know in writing that you wish to cancel your service agreement with them. They will need to finalise things at the end of their cancellation policy and send your information to us. You can then sign up with The People Project and we can start managing your plan. Contact our lovely team on (03) 6332 8600 or email us at [email protected]

Support coordination needs to be specifically funded in your NDIS plan and you will need to demonstrate to the NDIS that you need this support. Speak to your LAC or NDIS planner to assist you with this. Once confirmed, please reach out to us and we can help you every step of the way.

Plan management is just one way to manage the funds in your NDIS plan (as is self management), and anyone can request to have their funds managed in this way.

Support coordination is a specific support designed to help you implement your NDIS plan and build your capacity to manage your supports.

No. Support coordination is a capacity building support . In the early stages of your NDIS journey your support coordinator may do some tasks for you or with you, but ultimately our role is to build your confidence and develop your skills (or those of your support network) to manage and coordinate your supports as much as possible. It is important that you are in control of your supports.

It’s great that you have a strong support network. However sometimes they may not have the time or knowledge to support you to implement your NDIS plan. This would be considered when the NDIS is looking at your request for support coordination to be funded in your plan.

No. In the event of an emergency you need to call the appropriate emergency service (fire, police, ambulance). Support coordinators are not an emergency response service and only work during office hours. Your support coordinator can help you to put plans and supports in place to minimise the risk of crises, or to manage the effects of a crisis situation after it has happened.

To deliver services to participants with NDIA-managed funds, you need to be a registered NDIS provider. Registration ensures you meet the NDIS Commission’s quality and safety standards, allowing participants to access your services through their NDIA-managed plans.

Yes! Once you are a provider for a participant using The People Project’s Plan Management service, you can email your invoices to [email protected]

We check, approve, and process payments quickly, usually within 24 – 48 hours.

If you’re unsure about how a participant’s funds can be used, or need guidance on invoicing, just give our friendly team a call at (03) 6332 8600.

We’re here to help you navigate the NDIS and make the process simple and straightforward.